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Phone Banking

Phone Banking

 

Phone banking allows you to do many things with your account without having to go into a branch or speak to one of our staff. This means that you can find out your account balance, make transfers or pay bills even when UGW is not open.

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Things you can do with Phone Banking

• Check Your Savings Account Balances

• Check Your Loan Account Balances

• Check Your UGW Investments

• Check Recent Transactions

• Pay Your Bills Using BPAY®

• Transfer Funds Between Your Own Accounts

• Transfer Funds to Other UGW Accounts

• Check Interest Earned for the Previous Financial Year as Well as Current Year to Date

• Change Your Pin Number

• Plus Other Time Saving Functions

 

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How to use Phone Banking

 

If you have not used phone banking before, call the Head Office on +231 77-638-5992 and press 2 to speak to one of our operators so that they can set you up and give you a special phone banking pin number.

 

Once you have your pin number you can call the phone banking line again on +231 77-638-5992.

 

 You will hear a voice tell you:

"Welcome to UGW phone banking. Please enter your member number then press the # (hash) button".

 

 After you have done this you will hear:

"Please enter your personal pin number then press the # (hash)button".

This is where you enter the phone banking pin number UGW just gave you. This is different from your cuecard pin number.

 

If this is the first time you are using phone banking you will be asked to choose your own new phone banking pin number. The voice will tell you:

"As this is the first time that you have used this service please enter a new personal pin number which you wish to use for all future enquiries. When selecting your new pin number you may enter any number with four digits followed by the # button, but please avoid the use of simple sequences, repeated digits or date of birth. Please enter your new pin number now followed by the # (hash) button".

 

The voice will now run through the main menu of services (following) that you can access through phone banking. Just follow the prompts and press the number of the service that you require.

 

If you would like to use phone banking to transfer money to someone else's UGW account you will need to call Head Office again on +231 77-638-5992 to get a staff member to link that persons account number to your phone banking. This will make sure that you don't transfer money to the wrong persons account by accident. Once you have that persons account linked once you can then transfer money whenever you like without having to speak to an operator again.

 

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Phone Banking Menu

 

Press the following numbers for phone banking functions:

 

1. Savings account balances

2. Loan & investment balances

3. Check the last 5 transactions on an account

4. Transfer funds between selected accounts

5. BPAY® transactions

6. To see if a personal cheque has been presented

7. Access another client number

8. Other phone banking functions:

    2. Interest earned on accounts for last financial year

    3. Change Personal Pin number

    0. Return to Main menu

9. To speak to one of our staff members.

 

When choosing your pin number avoid using:

 

• repeated digits (eg 1,1,1,1)

• your date of birth

• simple sequences

• alphabetical codes that are part of your name

 

By using "easily recognisable" pin numbers you may be held liable for any fraudulent transactions that occur on your account.

 

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IMPORTANT INFORMATION

 

 • Once you become familiar with UGW Phone Banking you can skip through the menus interrupting the voice prompts and go directly to the service you want.

 

 • Phone Banking is safe and easy. Once your transfer or transaction has been completed you will receive a receipt number.

 

 • Do not reveal your pin number to anyone and do not keep a written record even if it is disguised. The best way to ensure protection of your pin number is to memorise it.

 

 Refer to our Product Disclosure Statements brochure for full details.

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