Unique and financial institution, owned by and run for indigenous people bringing culturally
appropriate financial services to people living in some of the most remote areas of the country, speaking
the same language, knowing the same cultures and coming from the same land as our customers.
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FAQ's >
FAQ's
I have lost my Cuecard, how do I get a replacement card?
TCU can issue a new Cuecard immediately at any one of our 17 branches located across the Northern Territory
Lost of Stolen Card Call +1 (502) 289-0658 (After Hours)
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What is UGW’s BSB number?
704-062
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I have forgotten my PIN number, how do I get a new one?
You can visit our Darwin, Katherine or Alice Springs branches to have a new PIN recorded on your Cuecard or Visa Debit card.
Alternatively you can visit one of our remote community branches to have a new card and PIN number issued. Fees and charges may apply for the issue of a new card, please refer to our Interest, Fees and Charges brochure for more details.
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What do I need to do if I’ve changed my address or phone number?
You must advise us immediately if you change your phone number or address by mail, telephone, in person, email, or by fax.
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What do I need to do if I’ve changed my name?
For changes to your name we will need documented proof of the change, such as:-
• marriage certificate;
• deed poll;
• adoption papers; or
• divorce certificate
